REFUND POLICY
We believe wholeheartedly that students of all learning backgrounds will enjoy and benefit from the consistency of the Book Nook experience. Because of this, our classes and programs are nonrefundable. Should you move out of town, you will be required to present proof of a new address and your remaining balance will be refunded.
MAKE-UP POLICY
We believe that consistency is key when it comes to learning and love welcoming your little ones to Book Nook each week. Book Nook offers ONE make-up class per semester due to illness, vacation, or personal day off, no exceptions will be made. Please let us know at least 24 hours before the class when your child is unable to attend. Due to the nature of our classes and the structure of our curriculum, this will allow us to prepare and adjust materials for that particular session properly. Make-up classes are only offered during makeup week which is the week after the last day of the spring semester. If you’re unable to attend your makeup during that week, a credit will be issued instead. Credits are also available in lieu of a make-up class and are good for one year. Credits can be applied only to summer, full-year, or semester enrollment or can be transferred to a sibling.
DISMISSAL POLICY
We do our best to ensure that every student and caregiver has the best possible experience while enrolled at Book Nook Enrichment. We encourage open dialogue between teachers and parents so that everyone is aware of any problems or concerns that may arise. However, if a student displays behavior that is disruptive to the classroom environment and we are not able to find an appropriate solution that benefits child, parent, and staff alike, Book Nook reserves the right to dismiss the student and/or terminate enrollment at that time. In such cases, we will provide a refund for all classes remaining in the school year.
BOOK NOOK CANCELATION POLICY
On occasion, Book Nook may need to cancel a class due to inclement weather, teacher illness, or circumstances beyond our control. In such instances, we will inform parents as far in advance as possible. Make-ups for these instances will be scheduled by the director personally.
General
Food Allergy Awareness
Book Nook Enrichment is committed to a nut-free policy. Therefore, we request that you do not bring peanuts, nuts, or foods containing nut ingredients into the studio.
Personal Belongings
Book Nook Enrichment is not responsible for any personal belongings lost or stolen.
Stroller Parking
We provide assistance for strollers to be brought to the garden level before and after each class. We provide locks for any strollers left on street level but please note, we are not responsible for any strollers lost or stolen outside our studio.
Photo/Video Policy
Occasionally Book Nook Enrichment may take photographs or videos in our studio that may be used for marketing, promotion, or training purposes. If you do not wish for your child to be included in these, please let the program director know at the time of registration.